QUESTIONS REGARDING OUR LABELS
Q: What size roller bottles do your labels fit?
A: All of our individual labels and the labels in our Make & Take Kits are designed to fit 10ml roller bottles. Some of our customers have chosen to trim down our labels and use them on 5ml bottles. The labels in our Personal Gift Sets are designed for 5ml roller bottles.
Q: How do I know how many drops of oils to use if it’s not listed on your labels?
A: You can find our recipes on our Recipe Sheets or on the “Recipes” Section of our website.
Q: What if I want to use different oils, can I still use your labels?
A: Yes. Our recipes are simply suggestions. If you want to use different oils in your blends you can cut off the ingredients portion of our label if you choose to.
Q: Can I use your labels, fill the bottles with oils and sell them?
A: No. Our products are for personal use only. Our labels also do not meet the labeling requirements by the FDA when selling consumable products.
Q: What kind of material are you labels made out of?
A: Our labels are professionally printed on a polypropylene gloss laminate, which makes them waterproof and smudge proof.
Q: Are your labels and recipe sheets available to download?
Q: Do you make custom labels?
QUESTIONS REGARDING OUR RECIPES
Q: What are the recommended ages for the Rollerball Babies & Mamas vs Rollerball Kids blends?
A: The recommended age for the Babies & Mamas series is 0 to 18-24 months and the Kids series goes up from there. Because there is so many different essential oil companies and different qualities of essential oils, we highly suggest that you check with the company whose essential oils you are using for their recommendations.
Q: Can we dilute your recipes more than what its called for?
A: Yes. There are so many differing opinions when it comes to dilution. Keep in mind, dilution choices vary from person to person, so our dilution rates are simply suggestions.
Q: Where can we find your recipes?
A: All our recipes are available on our website in our “Recipes” section.
Q: Can we use something besides Fractionated Coconut Oil (FCO) as the dilution oil?
Q: Do you sell roller bottles already filled with the oils?
QUESTIONS REGARDING ORDERING & SHIPPING
Q: Can I use multiple discount codes on my order?
A: No. We only allow one discount per order.
Q: How much is shipping?
A: Shipping is based on the weight of the products ordered and the distance of where the products are being shipped. All orders are shipped out through USPS and we simply pass the cost we are charged to our customers. Once you have added your products to your shopping cart, our website will provide you with your shipping cost and options.
Q: Do you offer Free Shipping?
A: We only offer free shipping during special promotion periods. You can watch our Facebook Page for promotion announcements or subscribe to our email list to be notified as promotions are released.
Q: How soon is my order shipped?
A: Most orders are shipped out within 24-48 hours Monday through Friday. We do not ship on Holidays or weekends.
Q: Can I add to my order once its been processed.
A: No. If you forgot to add something to your order, you will need to send an email to firstname.lastname@example.org and request that your order be cancelled. As long as your order has not been processed on our end, we will happily cancel your order and you will need to place a brand new order. Keep in mind that by doing this your credit / debit card may be charged twice until the refund has been processed.
Q: Do you ship out of the country?
A: No. Unfortunately at this time we do not ship outside of the United States.
Q: Where are you located and do you have a retail store front?
A: We are located in Salt Lake City, Utah. No we do not have a retail storefront, however you may find many of our products at one of our preferred retailers store front locations.
Q: Do you offer Wholesale pricing?
A: Yes. If you have a Retail Storefront or Website that sells essential oil supplies, contact us at email@example.com for more details in becoming a retailer.
Q: What forms of payments do you accept?
A: We accept Visa, Mastercard, Discover, American Express & PayPal
QUESTIONS REGARDING WHERE TO PURCHASE SUPPLIES
Q: Where do you buy roller bottles, inhalers and spray bottles?
A: Some of our favorite places to purchase roller bottles, inhalers & spray bottles are from Aroma Tools, Got Oil Supplies, Oil Life and Amazon.